FAQ to Cialan instrument.
Q：How to choose the right machine?
A : According to the industry you are in, the samples you need to test and your request about testing result etc, or you can tell us about your problem, our professional sales will guide you to choose the suitable machine.
Q：How about payment terms?
A : We accept payment terms including T/T, Western Union, Paypal, L/C, Money gram etc.
Q：How about the package?
A：In order to protect machine well from broken during long-terms transportation,our machines are all packed in hard Wooden case,strong cartoon case.(Export standard package).
Q : How to transport ?
A : We ship by courier(DHL,FEDEX,UPS),Air freight,SEA,Train,Truck etc.
Q：How about the warranty?
A：Generally,our machine has 1 year guarantee and whole life technical support. During guarantee,if the machine broken caused by quality reason,we replace new machine or spare parts free. If human reason,we only charge shipping cost,the spare parts supply free,too.
Q : How about After sales-service ?
A : We will response in 24hours after receiving your after sales requirement. Our after sales service department will contact you via email,call,video etc to guide customer to resolve problems.
A : According to the industry you are in, the samples you need to test and your request about testing result etc, or you can tell us about your problem, our professional sales will guide you to choose the suitable machine.
Q：How about payment terms?
A : We accept payment terms including T/T, Western Union, Paypal, L/C, Money gram etc.
Q：How about the package?
A：In order to protect machine well from broken during long-terms transportation,our machines are all packed in hard Wooden case,strong cartoon case.(Export standard package).
Q : How to transport ?
A : We ship by courier(DHL,FEDEX,UPS),Air freight,SEA,Train,Truck etc.
Q：How about the warranty?
A：Generally,our machine has 1 year guarantee and whole life technical support. During guarantee,if the machine broken caused by quality reason,we replace new machine or spare parts free. If human reason,we only charge shipping cost,the spare parts supply free,too.
Q : How about After sales-service ?
A : We will response in 24hours after receiving your after sales requirement. Our after sales service department will contact you via email,call,video etc to guide customer to resolve problems.
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